CallAxis delivers exceptional inbound & outbound call center services, back-office support, and customer experience solutions — helping global businesses grow smarter.
Founded in 2010 and headquartered in Rawalpindi, CallAxis BPO has grown into one of Pakistan's most respected business process outsourcing firms. We combine cutting-edge technology with a highly trained, bilingual workforce to deliver measurable results for clients across the globe.
Our 500+ seat facility operates 24/7, supporting industries including telecom, healthcare, fintech, e-commerce, real estate, and retail. We pride ourselves on a culture of integrity, innovation, and continuous improvement.
From front-line customer interactions to complex back-office operations, we handle it all — so you can focus on growing your business.
24/7 customer support, order management, technical helpdesk, and complaint resolution delivered by trained agents using your brand voice.
Targeted telemarketing, appointment setting, customer win-back campaigns, and B2B/B2C lead generation to accelerate your revenue pipeline.
Remote desktop support, software troubleshooting, network assistance, and escalation management for SaaS, ISPs, and hardware companies.
Multi-channel support via live chat, email, and social messaging platforms — ensuring no customer query goes unanswered.
Document processing, CRM data entry, invoice management, data cleansing, and virtual assistant services with 99.9% accuracy.
Real-time call monitoring, sentiment analysis, KPI dashboards, and monthly performance reports to keep you fully informed.
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Seats Available
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Global Clients Served
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Years of Experience
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% Client Retention
Round-the-clock coverage across all time zones
PCI-DSS & ISO 27001 compliant infrastructure
Smart automation tools to boost agent productivity
Hear from our clients how CallAxis transformed their customer experience and drove business growth.
"CallAxis completely transformed our customer support. Response times dropped by 60% and our CSAT scores hit an all-time high. Highly recommended for any growing business."
James Thornton
CEO, TechFlow UK
"Their outbound team generated 35% more qualified leads in the first month compared to our previous vendor. The agents are professional, fluent, and results-driven."
Sara Mitchell
VP Sales, NovaMart USA
"We scaled from 10 to 80 agents in under two weeks during our peak season. The team handled it flawlessly. CallAxis is our long-term BPO partner."
Ahmed Al-Rashid
Director Ops, GulfRetail
Some of the brands we've served
We're always looking for passionate, talented people to join our growing team. Explore current openings and apply today.
Rawalpindi · Inbound · English/Urdu
Rawalpindi · Telemarketing · English
Rawalpindi · Tier 2 · English
Rawalpindi · QA Monitoring · English
Rawalpindi · Management · English/Urdu
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Ready to discuss your project? Send us a message, and our team will respond within 24 hours.
Head Office
Office 301, Business Tower,
Commercial Market, Rawalpindi,
Punjab 46000, Pakistan
Business Hours
Operations: 24/7
Admin: Mon–Fri, 9AM–6PM PKT