Modern call center office with agents working
Rawalpindi, Pakistan — Est. 2010

Elevate Your Business with World-Class BPO Solutions

CallAxis delivers exceptional inbound & outbound call center services, back-office support, and customer experience solutions — helping global businesses grow smarter.

CallAxis BPO team collaborating in modern office
About CallAxis

Pakistan's Most Trusted BPO Partner

Founded in 2010 and headquartered in Rawalpindi, CallAxis BPO has grown into one of Pakistan's most respected business process outsourcing firms. We combine cutting-edge technology with a highly trained, bilingual workforce to deliver measurable results for clients across the globe.

Our 500+ seat facility operates 24/7, supporting industries including telecom, healthcare, fintech, e-commerce, real estate, and retail. We pride ourselves on a culture of integrity, innovation, and continuous improvement.

  • ISO-certified quality management systems
  • PCI-DSS compliant data security infrastructure
  • Dedicated account managers for every client
  • Scalable teams deployed within 48 hours
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What We Offer

Our Core Services

From front-line customer interactions to complex back-office operations, we handle it all — so you can focus on growing your business.

Inbound Call Handling

24/7 customer support, order management, technical helpdesk, and complaint resolution delivered by trained agents using your brand voice.

Outbound Sales & Lead Gen

Targeted telemarketing, appointment setting, customer win-back campaigns, and B2B/B2C lead generation to accelerate your revenue pipeline.

Technical Support (Tier 1–3)

Remote desktop support, software troubleshooting, network assistance, and escalation management for SaaS, ISPs, and hardware companies.

Live Chat & Email Support

Multi-channel support via live chat, email, and social messaging platforms — ensuring no customer query goes unanswered.

Back-Office & Data Entry

Document processing, CRM data entry, invoice management, data cleansing, and virtual assistant services with 99.9% accuracy.

Analytics & QA Monitoring

Real-time call monitoring, sentiment analysis, KPI dashboards, and monthly performance reports to keep you fully informed.

Why CallAxis

Numbers That Speak for Themselves

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Seats Available

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Global Clients Served

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Years of Experience

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% Client Retention

24/7 Operations

Round-the-clock coverage across all time zones

Data Security

PCI-DSS & ISO 27001 compliant infrastructure

AI-Enhanced Workflows

Smart automation tools to boost agent productivity

Client Stories

Trusted by Leading Brands

Hear from our clients how CallAxis transformed their customer experience and drove business growth.

"CallAxis has been a game-changer for our real estate brokerage. Their team handles our lead follow-ups with professionalism and expertise. Our conversion rate increased by 28% within the first quarter. Highly recommended!"

Robert Thompson

Real Estate Broker, Dallas, TX

"We partnered with CallAxis to manage our client calls and property inquiries. The quality of service is exceptional. They're responsive, professional, and understand the real estate business. Our clients always comment positively on the service experience."

Jennifer Williams

Real Estate Manager, Miami, FL

"Our office was overwhelmed with incoming calls during peak season. CallAxis scaled our team rapidly and handled everything seamlessly. They've become an essential part of our business operations. The ROI has been significant."

Christopher Anderson

Real Estate Founder, Austin, TX

Join Our Team

Build Your Career at CallAxis

We're always looking for passionate, talented people to join our growing team. Explore current openings and apply today.

Current Openings

Customer Service Representative

Full-time

Rawalpindi · Inbound · English/Urdu

Sales Agent – Outbound

Full-time

Rawalpindi · Telemarketing · English

Technical Support Specialist

Night Shift

Rawalpindi · Tier 2 · English

Quality Assurance Analyst

Mid-level

Rawalpindi · QA Monitoring · English

Team Leader / Floor Supervisor

Senior

Rawalpindi · Management · English/Urdu

What We Offer

  • Competitive market salary + commissions
  • Medical & life insurance
  • Paid annual & sick leave
  • International campaign exposure
  • Fast-track promotion policy

Contact Information

Phone

+92 322 4926676

Head Office

Call Axis, 3rd Floor, Stone Ove Plaza,
6th Road, Satellite Town,
Rawalpindi, Pakistan

Deep Dive

Everything You Need to Know About BPO

A modern call center is far more than ringing phones. Explore how the industry works, who it serves, and what makes a great outsourcing partner.

How Our Process Works

1

Discovery Call

We learn your business goals, volume needs, and workflows in a free 30-minute strategy session.

2

Custom Proposal

We build a tailored SOW with SLAs, KPIs, pricing, and a clear onboarding timeline — no hidden fees.

3

Training & Launch

Dedicated trainers certify your team on scripts, systems, and compliance before a single call is made.

4

Ongoing Optimisation

Weekly reports, live monitoring, and QA reviews keep performance improving month after month.

Industries We Serve

Healthcare

Finance & Banking

E-Commerce & Retail

Telecom & ISPs

Real Estate

Travel & Hospitality

Technology & Tools We Use

Cloud-Based Dialers

Predictive, auto, and power dialers with CRM integration for maximum agent talk-time and zero compliance risk.

AI-Powered IVR & Chatbots

Intelligent self-service bots deflect routine queries and pass hot leads directly to skilled agents.

Omni-Channel CRM

Salesforce, HubSpot, and Zendesk integrations unify voice, chat, email, and social into a single agent desktop.

Speech Analytics

100% call recording with real-time sentiment scoring, keyword flagging, and compliance alerts.

PCI-DSS Secure Payments

DTMF masking, encrypted storage, and tokenisation ensure cardholder data is never at risk during calls.

Real-Time Dashboards

Live KPI wallboards and executive reporting portals so you always know exactly how your campaign is performing.

Frequently Asked Questions

For teams of up to 20 agents we can be fully operational within 5–7 business days. Larger deployments of 50–100 agents typically take 2–3 weeks including training, system integration, and quality checks.

Our primary delivery language is English (neutral accent). We also support Urdu, Arabic, and can source Hindi and French speakers on request. Multilingual campaigns are our speciality for Middle East and South Asian markets.

Every client receives a dedicated real-time dashboard showing AHT, FCR, CSAT, occupancy, and conversion rates. We also provide weekly email summaries and a monthly business review with actionable insights.

We offer month-to-month pilots for new clients as well as 6 or 12-month agreements with preferential pricing. There is no hard minimum seat count — we have served clients starting from a single dedicated agent.

All data is handled under strict ISO 27001 and PCI-DSS protocols. We sign mutual NDAs and DPAs before any data is shared. EU clients are fully accommodated under GDPR Article 28 processor requirements.

Still have questions? Our team typically replies within 2 hours on business days.

Email Us Directly