Modern call center office with agents working
Rawalpindi, Pakistan — Est. 2010

Elevate Your Business with World-Class BPO Solutions

CallAxis delivers exceptional inbound & outbound call center services, back-office support, and customer experience solutions — helping global businesses grow smarter.

CallAxis BPO team collaborating in modern office
About CallAxis

Pakistan's Most Trusted BPO Partner

Founded in 2010 and headquartered in Rawalpindi, CallAxis BPO has grown into one of Pakistan's most respected business process outsourcing firms. We combine cutting-edge technology with a highly trained, bilingual workforce to deliver measurable results for clients across the globe.

Our 500+ seat facility operates 24/7, supporting industries including telecom, healthcare, fintech, e-commerce, real estate, and retail. We pride ourselves on a culture of integrity, innovation, and continuous improvement.

  • ISO-certified quality management systems
  • PCI-DSS compliant data security infrastructure
  • Dedicated account managers for every client
  • Scalable teams deployed within 48 hours
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What We Offer

Our Core Services

From front-line customer interactions to complex back-office operations, we handle it all — so you can focus on growing your business.

Inbound Call Handling

24/7 customer support, order management, technical helpdesk, and complaint resolution delivered by trained agents using your brand voice.

Outbound Sales & Lead Gen

Targeted telemarketing, appointment setting, customer win-back campaigns, and B2B/B2C lead generation to accelerate your revenue pipeline.

Technical Support (Tier 1–3)

Remote desktop support, software troubleshooting, network assistance, and escalation management for SaaS, ISPs, and hardware companies.

Live Chat & Email Support

Multi-channel support via live chat, email, and social messaging platforms — ensuring no customer query goes unanswered.

Back-Office & Data Entry

Document processing, CRM data entry, invoice management, data cleansing, and virtual assistant services with 99.9% accuracy.

Analytics & QA Monitoring

Real-time call monitoring, sentiment analysis, KPI dashboards, and monthly performance reports to keep you fully informed.

Why CallAxis

Numbers That Speak for Themselves

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Seats Available

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Global Clients Served

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Years of Experience

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% Client Retention

24/7 Operations

Round-the-clock coverage across all time zones

Data Security

PCI-DSS & ISO 27001 compliant infrastructure

AI-Enhanced Workflows

Smart automation tools to boost agent productivity

Client Stories

Trusted by Leading Brands

Hear from our clients how CallAxis transformed their customer experience and drove business growth.

"CallAxis completely transformed our customer support. Response times dropped by 60% and our CSAT scores hit an all-time high. Highly recommended for any growing business."

James Thornton, CEO TechFlow UK

James Thornton

CEO, TechFlow UK

"Their outbound team generated 35% more qualified leads in the first month compared to our previous vendor. The agents are professional, fluent, and results-driven."

Sara Mitchell, VP Sales NovaMart USA

Sara Mitchell

VP Sales, NovaMart USA

"We scaled from 10 to 80 agents in under two weeks during our peak season. The team handled it flawlessly. CallAxis is our long-term BPO partner."

Ahmed Al-Rashid, Director Ops GulfRetail

Ahmed Al-Rashid

Director Ops, GulfRetail

Some of the brands we've served

Client logo 1 Client logo 2 Client logo 3 Client logo 4 Client logo 5
Join Our Team

Build Your Career at CallAxis

We're always looking for passionate, talented people to join our growing team. Explore current openings and apply today.

Current Openings

Customer Service Representative

Full-time

Rawalpindi · Inbound · English/Urdu

Sales Agent – Outbound

Full-time

Rawalpindi · Telemarketing · English

Technical Support Specialist

Night Shift

Rawalpindi · Tier 2 · English

Quality Assurance Analyst

Mid-level

Rawalpindi · QA Monitoring · English

Team Leader / Floor Supervisor

Senior

Rawalpindi · Management · English/Urdu

What We Offer

  • Competitive market salary + commissions
  • Medical & life insurance
  • Paid annual & sick leave
  • International campaign exposure
  • Fast-track promotion policy

Apply Now

Click any position above to auto-fill the role, or type it manually.

Get in Touch

Contact Us

Ready to discuss your project? Send us a message, and our team will respond within 24 hours.

Head Office

Office 301, Business Tower,
Commercial Market, Rawalpindi,
Punjab 46000, Pakistan

Business Hours

Operations: 24/7

Admin: Mon–Fri, 9AM–6PM PKT

Send Us a Message